Refund policy

30-day returns and free size exchanges

We want your pet's boots to fit and feel right. If something isn't right, you have 14 days from the date your order is delivered to ask for an exchange or a refund.

Wrong size? Free exchange

If the boots don't fit, email us at pbscaling@gmail.com within 14 days of delivery with your order number and the size you need. We'll send the new size at no cost to you, including shipping. We'll let you know whether the original set needs to be sent back. One free size exchange per order.

Refunds

To return an item for a refund:

Email us at pbscaling@gmail.com within 14 days of delivery with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first contacting us won't be accepted.
Items must be clean, in the same condition you received them, with all 4 boots in the set, and preferably in the original packaging. Boots that are visibly worn outdoors, chewed or damaged can't be refunded.
Return shipping for refunds is paid by the customer. Original shipping charges aren't refundable.

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a little longer to show it.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Bundles

Bundles can be exchanged or refunded as a whole. If only one set in a bundle doesn't fit, we'll exchange that set for free under the size exchange above.

Questions